How do I use Zoom?

HTo join your weekly Squad meeting, you will need to download a software that runs on your computer, but you do not need to create an account. You can access the Zoom meeting from either your computer or your mobile phone.

If you're a Squad Mod, you will need a Zoom account to schedule calls. In case you run into any issues, you can visit the Zoom website and read through the FAQs.

Are you using your work computer, behind some kind of firewall?

Some corporate internet networks may block Zoom; if this is the case, we encourage you to either use a personal computer, use the Zoom app on your smartphone, or dial-in via the phone line. Getting video conferencing to work is worth it - we've seen that relationships built over video are much stronger than relationships built over the phone - but as a last resort, you can always dial in.

Are you on the go, away from a computer?

Zoom has great mobile apps you can download:

In a pinch, you can always dial in to your Squad's call.

Are you based outside of the US, using an international ISP?

Some VoIP providers are blocked in certain countries, including in the United Arab Emirates.

Zoom Notes: Numerous VoIP-based (Voice over IP) communications services have experienced service disruptions in the United Arab Emirates (UAE) due to blocks by UAE ISPs (internet service providers) du and Etisalat. These ISPs seem to have banned all services that they do not sell themselves.

If this is a problem for you, we recommend using an online phone number provider - (we've had some success with Google Voice) to dial in to your Squad's call.

If you're still experiencing trouble, please do reach out either to squads@ellevatenetwork.com or directly to Zoom customer support.